For 123.ie, a well-run call centre service formed a strong foundation, but they aimed to enhance their digital presence for an improved customer experience, ensuring accessibility 24/7.

They partnered with Lucky Beard to guide their digital transformation with a clear North Star strategy and digital product rollout. Our collaboration focused on immediate enhancements, including a streamlined quote process and the launch of a new client portal for real-time self-service. Together, we established a revitalised and efficient digital journey for 123.ie's customers.